NUR 3373 - Professional Nursing Practice

This program discusses key concepts in customer service excellence. Emphasis is placed on telephone etiquette, behaviors that reflect and detract from professionalism, positive patient interactions, and dealing with difficult/demanding patients and co-workers. Positive and negative patient experiences are contrasted to illustrate their impact on the patients' perception of the laboratory, and the quality of care they receive. The presentation concludes with a discussion on how managers can inspire a culture of customer service excellence.

This program focuses on aspects of nursing pertaining to commitment. It emphasizes the role of the nurse as patient advocate and addresses the primacy of patient interests and the nurse’s role as a moral agent who will invariably make the patient’s welfare an overriding priority.

This video is an excellent primer on professional conduct for health care practitioners, with regard to both seeking/applying for a position and optimally performing one's role. Divided into two parts, the program first deals with job search and interview techniques; the second part then focuses on establishing sound personal health practices, increasing awareness of body language, learning the principles of stress management, developing time management skills, and setting priorities. Valuable information for the beginning health care professional.

The nursing profession is unique for the types of people it attracts—caring, nurturing and compassionate in the face of illness and suffering. But to succeed in today’s complex health care landscape, it’s important for nurses to be more than that. This video covers the concept of professionalism as it pertains to nursing, and how following the tenets of professionalism can help ensure a long and satisfying career. Viewers will learn about core values of nursing, the importance of providing non-biased care, how to go about the job with integrity and honesty, the proper guidelines for attitude and appearance, and best practices for communication and teamwork in a multidisciplinary team setting.

This video focuses on establishing sound personal health practices, increasing awareness of body language, learning principles of stress management, time management, and setting priorities. It teaches how to make good objective observations, gather the client's subjective input, and report and record these observations.

This three-program series addresses the important need for cultural awareness in the provision of healthcare in the 21st century, showing how cultural diversity impacts mutual understanding on many levels and in a variety of aspects of daily life. Both verbal and non-verbal communication differences are addressed. The discussion covers the cultural demographics of the United States and the demographic differences between the general population and healthcare providers.

Healthcare providers should include school-age children in the health evaluation process. Considerations include: head to toe assessment, communication, honesty, and distraction techniques.

Patients should express needs in a non-offensive manner. Professionals should use active listening, validate patient feelings, use self-disclosure when appropriate, try not to assume anything, and pay attention to non-verbal communication. Ellis covers passive, aggressive, and assertive communication styles; assertiveness takes others into regard.